Refund policy

Return, Refund & Replacement Policy  KRS Farms

At KRS Farms, we take utmost care in harvesting, packing, and delivering our mangoes. As a natural product, minor variations in appearance and ripeness are expected.

Please read our policy carefully before placing an order.

1. Eligibility for Return / Replacement / Refund

We offer a 10-day return window from the date of delivery.

To be eligible:

- If 30%-50% of the mangoes in your box are spoiled or damaged, you qualify for:
  - Free replacement

- If more than 50% of the mangoes are damaged or spoiled:
  - You are eligible for replacement, or refund

2. Proof Requirement

To process any request, you must:

- Share clear photos and/or videos of the mangoes  
- Show the entire box and damaged pieces clearly
- Submit proof within 24 hours of delivery

Without valid proof, requests will not be accepted.

3. Replacement Policy

- Only one replacement per order is allowed  
- Replacement will be shipped based on availability (batch-based harvest)

 4. Refund Policy

- Refunds are applicable only if more than 50% of mangoes are damaged
- Approved refunds will be processed within 5–7 business days

 5. Returns

- Returns are accepted only if approved by our team
- Customers must ship the product to the following address:

Return Address:  
No. 1, 2nd Cross, Gupta Layout  
halasuru, Bangalore – 560008  
Karnataka, India  6. Important Notes

- Mangoes are a natural, seasonal product — slight softness, spots, or ripening variations are normal  
- Delays caused by courier partners or weather conditions are not eligible for refunds  
- Orders once delivered cannot be cancelled

 7. Contact

For any issues, contact us with proof within 24 hours of delivery via WhatsApp or email.

By placing an order, you agree to the above terms.

– Team KRS Farms